Mis-sold ISA Client Pack

STEP 1 OF 5

Personal Details

Let’s start with some basic information about you.

Full name (including title) *

Date of birth *

Current address *

Previous addresses (last 5 years)

Email address *

Mobile number *

Marital status

STEP 2 OF 5

Financial & Employment Status

Tell us about your current financial situation.

Employment

Current employment status

Current occupation

Planned retirement age

Housing & Health

Homeowner status

Current state of health

Insolvency check

Are you currently or have you ever been subject to bankruptcy, an IVA, or a debt relief order?

Yes No

Please provide details

STEP 3 OF 5

ISA Details

Tell us about the ISA(s) you believe were mis-sold. You can add multiple ISAs.

ISA 1

Name of firm / financial adviser

Details of introductory agent (if applicable)

Who was the ISA with before transfer?

Where was the ISA transferred to?

When did you first become aware of issues or concerns?

Please explain your concerns surrounding this ISA

Risk & Understanding

Which description most closely matches the risk you were prepared to take at the time?

How would you rate your investment knowledge at the time?

1 = No understanding or very little experience | 10 = Significant understanding and many years of experience

STEP 4 OF 5

Claim History

A few final questions about your claim history.

Do you have any paperwork or records relating to your dealings with the firm or financial adviser?

Yes No

Have you ever made any claims to a statutory ombudsman or the Financial Services Compensation Scheme?

Yes No

Have you ever used another claims management company?

Yes No

Do you have any alternative means of pursuing a claim?

Yes No

Any additional comments?

STEP 5 OF 5

Agreements & consent

Please read and confirm the following to proceed. These are required by the Financial Conduct Authority.

Important information

As your complaint relates to financial services, you are not required to use the services of a firm which carries out regulated claims management activity to pursue your claim. It is possible for you to present the claim for free, either to the firm or individual against whom you wish to complain, or to a statutory ombudsman or the Financial Services Compensation Scheme.

If the firm or individual who advised you is currently authorised and regulated by the Financial Conduct Authority, you do not need to use a claims management company to make a complaint. Simply ask the firm or individual for a copy of their Complaints Procedure and follow this. If you are dissatisfied with the response you receive, you can refer it to the Financial Ombudsman Service yourself for free.

Financial Ombudsman Service: Exchange Tower, Harbour Exchange, London, E14 9SR. Consumer helpline: 08000234567.

Financial Services Compensation Scheme: 10th Floor Beaufort House, 15 St Botolph Street, London, EC3A 7QU. Consumer helpline: 0800 678 1100.

Client agreement & fees

If we are unsuccessful in securing an offer of compensation for you, you will not have to pay any fee. If we are successful, our success fee is calculated as 15% (plus VAT) of the gross amount of the compensation in settlement of a claim and the maximum we will charge is £7,500 (plus VAT) under the agreement.

Typical examples: £1,000 compensation = £150 fee (£180 inc. VAT) | £10,000 = £1,500 (£1,800 inc. VAT) | £20,000 = £3,000 (£3,600 inc. VAT) | £85,000 = £7,500 (£9,000 inc. VAT).

You have a 14-day cooling off period from the date you sign this agreement during which you can cancel without charge. After 14 days, cancellation fees may apply at £75 + VAT per hour for work carried out. Full terms are available in our Client Agreement.

Type your full name as your digital signature *

By typing your name above you confirm that the information provided is true and accurate to the best of your knowledge.

Thank you — your details have been submitted.

We will review your responses and assess whether or not we can assist you with your claim and whether or not we consider it to be in your best interests for you to pursue a claim.

One of our team will be in touch shortly to discuss next steps. Keep an eye on your phone and email.

You are in safe hands. We are authorised and regulated by the Financial Conduct Authority (FCA), FRN 829766.