Fraud Blocker

Recover Your Losses from Cloned Firm Scams

In 2024, fraudsters impersonated hundreds of FCA-authorised investment firms, stealing over £2.7 million from UK investors through sophisticated cloning scams.

If you transferred funds from a UK bank account, a refund claim may be possible — even if your bank has already refused.

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important information about scam and fraud claims

Why Choose Compensation Adviser

When dealing with the devastating impact of a cloned firm investment scam, having the right support matters. Compensation Adviser reviews your case carefully, helping you understand how the fraud occurred and what steps may be available to recover your money. You are guided through the complex bank reimbursement process with clear, straightforward advice so you can decide your next steps with confidence.

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We operate on a strict no-win, no-fee basis. You’ll only pay our 15%+VAT success fee if your claim is successful. Cancellation fees may apply (see full fee details below).

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What Is a Cloned Firm Scam?

A cloned firm scam is a sophisticated type of investment fraud where criminals impersonate a genuine, FCA-authorised financial services company. Fraudsters set up fake operations using the exact name, address, and Firm Reference Number (FRN) of legitimate businesses to trick investors into believing they are dealing with a regulated entity.

According to the Investment Association, cloning scams were the leading source of fraud impacting investment management customers in the second half of 2024. The Financial Conduct Authority (FCA) reports that victims of these scams lose an average of £45,242 each, with overall losses reaching hundreds of millions of pounds annually.

How the Cloned Firm Scheme Works

These scams are meticulously planned and executed, often following a specific pattern designed to build trust and urgency:

  • Deceptive Marketing: Fraudsters target victims through fake adverts on search engines and social media, often appearing when individuals search for high-return bonds or investment opportunities.
  • Sophisticated Impersonation: Scammers create nearly identical duplicates of genuine websites, use email addresses that closely mimic the real firm (or use providers like Outlook or Gmail), and even use the names of legitimate employees.
  • False Reassurance: Victims are actively encouraged to check the FCA Register to verify the firm’s FRN. The scammers rely on the fact that the victim will see the genuine firm’s details and assume the caller is authentic.
  • High-Pressure Tactics: Once contact is established, fraudsters use aggressive sales techniques, pushing victims to make quick decisions to secure “exclusive” or “time-limited” returns.
  • The Trap: Victims are instructed to transfer funds, often via bank transfer, to an account controlled by the criminals. Once the money is sent, the scammers disappear, and the “investments” are revealed to be entirely fictitious.

Signs You May Have Been Misled

If you recognise any of the following hallmarks of a cloned firm scam, you should seek professional advice regarding your recovery options immediately:

Unsolicited contact (cold calls, emails, or texts) offering high-return investments

Pressure to make a quick decision or transfer funds urgently

Contact details provided differ from those listed on the official FCA Register

Being asked to send application forms or personal details via unsecure email

Instructions to transfer money to an account name that does not match the firm

Difficulty withdrawing funds or sudden lack of communication after investing

What to Do If You Lost Money to a Cloned Firm

Cease all contact

Stop communicating with the suspected scammers immediately and do not send any more money.

Contact your bank

Call your bank or payment provider straight away to report the fraud and request they attempt to stop or trace the payment.

Gather your evidence

Collect all emails, brochures, website screenshots, and bank statements related to the fraudulent investment.

Report to Action Fraud

Submit a report at actionfraud.police.uk or call 0300 123 2040 to obtain a crime reference number.

Notify the FCA

Report the clone firm to the Financial Conduct Authority using their consumer helpline (0800 111 6768).

Consult a specialist

Speak to Compensation Adviser to understand whether you have a valid complaint against your bank for failing to protect you.

Can I Recover Money Lost to a Cloned Firm?

While the fraudsters themselves are often difficult to trace, there are established routes for victims of cloned firm scams to seek financial redress, particularly concerning the actions of their bank or payment provider:

  • Authorised Push Payment (APP) Fraud Rules: Under the Contingent Reimbursement Model (CRM) Code and the new Payment Systems Regulator (PSR) mandatory reimbursement requirements (effective October 2024), banks must reimburse victims of APP scams up to £85,000 per claim, provided the victim did not act with gross negligence.
  • Financial Ombudsman Service (FOS): If your bank refuses to refund your money or claims you were grossly negligent, we can escalate your complaint to the Financial Ombudsman Service for an independent review.
  • Chargeback and Section 75: If you made payments using a debit or credit card, you might be able to recover funds through the Chargeback scheme or under Section 75 of the Consumer Credit Act.

Why Choose Compensation Adviser for Your Cloned Firm Claim?

  • Specialist Expertise: We have extensive experience in handling complex APP fraud claims and understand the sophisticated tactics used by cloned firm scammers.
  • No-Win, No-Fee: Our service operates on a strict no-win, no-fee basis, meaning you only pay us if we successfully recover compensation for you.
  • Comprehensive Support: From gathering evidence to challenging bank rejections and managing FOS escalations, we handle the entire recovery process on your behalf.
  • Clear Guidance: We provide straightforward, jargon-free advice, ensuring you understand your options and the progress of your claim at every stage.

Frequently Asked Questions

What is a cloned firm investment scam?

A cloned firm scam occurs when fraudsters impersonate a genuine, FCA-authorised financial services company. They use the real firm’s name, address, and Firm Reference Number (FRN) to trick victims into believing they are making a legitimate investment, but the money is actually stolen.

How can I check if a firm is genuine?

Always check the Financial Services Register on the FCA website. Most importantly, only use the contact details (phone number and email) listed on the FCA Register to contact the firm, rather than the details provided by the person who approached you. Also, check the FCA Warning List for known scams.

Can my bank refund me if I was scammed by a cloned firm?

Yes, under Authorised Push Payment (APP) fraud rules, banks are often required to reimburse victims who were tricked into transferring money to a scammer. The Payment Systems Regulator (PSR) introduced mandatory reimbursement rules in October 2024, requiring banks to refund victims up to £85,000 per claim, unless the victim acted with gross negligence.

My bank has already refused to refund me. Is it too late?

No, it is not too late. Banks frequently reject initial claims by arguing the customer was negligent. We can review your case and, if appropriate, challenge the bank’s decision by escalating the complaint to the Financial Ombudsman Service (FOS).

What are your fees?

We operate on a no-win, no-fee basis. If your claim is successful, we charge a fee of 15% + VAT of the total compensation awarded. If we do not recover any money for you, there is no fee to pay.

How long does the claims process take?

The timeframe varies depending on the complexity of the case and whether the bank agrees to settle the claim initially. If the bank reimburses you directly, it can take a few weeks. If the case needs to be escalated to the Financial Ombudsman Service, it may take several months to reach a resolution.

Ready to Start Your Cloned Firm Recovery Review?

Contact our team today to discuss your situation and find out if you have grounds for a claim.

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important information about scam and fraud claims

Important Information

You are not required to use our services to pursue your claim. You can also seek further advice or shop around subject to any time limits within which a claim must be made.

It is possible for you to present the claim for free, either to the bank, business or person against whom you wish to complain or to the Financial Ombudsman Service or the Financial Services Compensation Scheme, whichever is applicable to your claim.