Can I Recover Money Lost to Pig Butchering Scams?
Potential recovery routes depend on how the money was sent, when the payments were made and what your bank or payment provider did when the scam occurred. Where funds were transferred from one UK bank account to another, a refund claim may fall within the authorised push payment fraud reimbursement regime introduced by the Payment Systems Regulator for qualifying payments made on or after 7 October 2024. These rules can apply to romance and impersonation-style scams and generally require firms to investigate and reimburse valid claims promptly, subject to the facts of the case.
Even where the reimbursement rules do not apply automatically, a rejected claim is not always the end of the matter. A consumer can usually complain directly to the bank first and, if still dissatisfied, escalate the dispute to the Financial Ombudsman Service free of charge. The Ombudsman considers the law, relevant reimbursement rules, applicable codes and the individual circumstances of the complaint when deciding whether the firm treated the customer fairly.
Some cases also involve debit card payments, credit card funding, e-money firms or crypto exchanges, which can change the available recovery options. The key point is that a refusal from the bank does not always mean there is no claim. If the payment originated from a UK bank account, there may still be grounds to ask for a fresh review or pursue a complaint.
Why Choose Compensation Adviser for Your Pig Butchering Scam Claim?
- Focused case assessment: We look at the payment journey, the warning signs, the bank’s response and the complaint evidence in the round.
- Experience with scam complaints: We understand how APP fraud complaints are presented and how Ombudsman escalation may work where a refund has been refused.
- Clear explanation: We aim to explain the strengths and limitations of your case in plain English, without overstating likely outcomes.
- No-win, no-fee model: If your claim is successful, our fee is 15% + VAT of the compensation recovered. If no money is recovered, there is no fee to pay.