Fraud Blocker

Invoice Scam Claims – What You Need to Know

Check if you may be able to recover money lost to an invoice scam

Invoice scams often happen when payment details are changed without warning, for example after receiving what appears to be a legitimate invoice or email from a supplier.

If you’ve sent money in this way, it may still be possible to explore your options, depending on what happened at the time of the payment and whether any warning signs were missed.

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scam and fraud claims support UK

Why Choose Compensation Adviser for Invoice Scam Claims

Compensation Adviser offers guidance, helping you understand your situation and what steps you can take next. Your case is reviewed carefully, and you’re guided through the claims process with clear, straightforward advice so you can decide your next steps with confidence.

Compensation Adviser is authorised and regulated by the Financial Conduct Authority (FRN 829766) for claims management activities.

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Fair, Clear, Transparent Fees

We operate on a strict no-win, no-fee basis. You’ll only pay our 15%+VAT success fee if your claim is successful. Cancellation fees may apply (see full fee details below).

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We review your case and explain what may be possible, based on your individual circumstances.

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How Invoice Fraud Happens Step-by-Step

Invoice fraud is rarely random. In many cases, fraudsters gain access to email accounts or closely monitor communications between you and a supplier. This allows them to step in at exactly the right moment, often when a payment is due.

You may receive an email that looks identical to previous correspondence, complete with logos, signatures, and familiar language. The only difference is the bank details. Because everything else appears normal, the change can go unnoticed.

Sometimes, the fraudster creates urgency, suggesting payment is overdue or that details must be updated immediately. This pressure can lead to quick action without verification.

Once the payment is made, the funds are quickly transferred through multiple accounts, making recovery more challenging. That’s why early action and expert support can be so important.

Warning Signs You Should Never Ignore

Even well-disguised scams often leave small clues.

 

Slight differences in email addresses or communication style

Unexpected changes to payment details or bank accounts

Requests for urgent payment with little or no explanation

Poor grammar or unusual tone compared to previous emails

Duplicate or unusually timed invoices outside normal cycles

Refusal or delay when you try to verify details by phone

What You Should Do Right Now

Contact your bank immediately

Ask them to freeze or trace the payment as quickly as possible

Report the scam

Notify Action Fraud and any relevant authorities to create an official record

Inform the real supplier

Let them know what’s happened so they can secure their systems

Gather your evidence

Keep emails, invoices, and payment confirmations to support your case

Check your accounts

Look for any other unusual activity or unauthorised changes

Strengthen your security

Update passwords and review internal payment verification processes

Can You Recover Money From Invoice Scams?

Yes, in some situations, it may be possible to recover money lost to an invoice scam – but outcomes depend on how the situation is handled. These cases are often treated as authorised push payment (APP) fraud, where payments are made under false pretences.

Banks have a duty to monitor transactions and identify unusual activity. If proper checks were not carried out, or warning signs were missed, there may be grounds to raise a claim. The key is understanding whether your bank met its responsibilities at the time of the payment.

Timing plays a crucial role. The sooner the fraud is reported, the greater the chance of tracing funds or stopping further movement. Waiting too long can reduce available options.

Each case is unique, but you don’t have to figure it out alone. A clear review of what happened can help determine whether recovery is possible and what steps you can take next.

How Compensation Adviser Helps

Compensation Adviser works with you to assess what happened and identify whether you may have a valid claim. The process is straightforward, focused on clarity, and designed to reduce stress at a difficult time.

You’ll receive guidance on your situation, including whether your bank acted appropriately and what options may be available. Support is provided throughout, so you’re not left dealing with it alone.

Frequently Asked Questions

Can I really get my money back from an invoice scam?

In some cases recovery may be possible depending on timing, bank response, and the specific circumstances of the payment.

What makes invoice scams so convincing?

They often use real-looking emails, branding, and timing to appear completely legitimate.

How quickly should I act after discovering the scam?

Immediately. Fast reporting can improve the chances of limiting or recovering losses.

Will my bank automatically refund me?

Not always. It depends on the circumstances and whether proper safeguards were followed.

Do I need evidence to start a claim?

Yes, including payment details and communication records, but support is available to help gather this.

Are businesses able to claim too?

Yes, businesses affected by invoice fraud may also explore recovery options.

Lost money to a scam?

You’re not alone — and you may still have options.
We offer a free, no-obligation assessment to help you understand your next steps.

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important information about scam and fraud claims

Important Information

You are not required to use our services to pursue your claim. You can also seek further advice or shop around subject to any time limits within which a claim must be made.

It is possible for you to present the claim for free, either to the bank, business or person against whom you wish to complain or to the Financial Ombudsman Service or the Financial Services Compensation Scheme, whichever is applicable to your claim.