Can You Get Money Back From a Purchase Scam?
One of the most common questions people ask is whether money lost to a purchase scam can be recovered.
In some cases, it may be possible to recover money lost, depending on how the payment was made and how the transaction was handled. However, not all cases will result in a successful outcome.
UK banks and payment providers are expected to have measures in place to help identify and prevent potentially fraudulent transactions. If concerns are raised about how a transaction was handled, this may be considered as part of a complaint.
Factors that can affect the outcome include:
- The payment method used (such as bank transfer, debit or credit card)
- Whether any warnings were provided before payment
- How quickly the issue was reported
- What checks were carried out by your bank or provider
Even if you authorised the payment, this does not automatically mean you are not able to raise a complaint. Different payment methods are treated differently, and each case is assessed on its own circumstances.
Because of this, understanding the details of your situation is an important first step in determining whether a complaint may be possible.
How Compensation Adviser Reviews Purchase Scam Claims
We understand that every situation is different, which is why our approach focuses on reviewing the details of your case before identifying possible next steps.
Our process typically includes:
- Reviewing what happened and how the payment was made
- Assessing the evidence available
- Identifying potential complaint routes (such as banks or other providers)
- Preparing and progressing the complaint where appropriate
- Escalating complaints to relevant bodies (such as the Financial Ombudsman Service) if a resolution is not reached
Our role is to guide you through the process and help you understand your options clearly.
