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Recover Your Losses from Vaquita Capital

Compensation Adviser helps victims of Vaquita Capital pursue refund claims through APP fraud rules and the Financial Ombudsman Service — on a no-win, no-fee basis.

Vaquita Capital was issued a formal FCA warning in April 2023 for operating without authorisation, following investigations into an alleged investment scam. If you transferred funds from a UK bank account, a refund claim may be possible — even if your bank has already refused.

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important information about scam and fraud claims

Why Choose Compensation Adviser

When dealing with the fallout from a complex investment collapse like Vaquita Capital, having the right support matters. Compensation Adviser reviews your case carefully, helping you understand what happened and what steps may be available. You are guided through the process with clear, straightforward advice so you can decide your next steps with confidence.

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Fair Fees

We operate on a strict no-win, no-fee basis. You’ll only pay our 15%+VAT success fee if your claim is successful. Cancellation fees may apply (see full fee details below).

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What Was Vaquita Capital?

Vaquita Capital, also known under various names including Vaquita Fund SLP, Vaquita Services Limited, IGlobal Management, and Robinson & Cooper Wealth Management, marketed itself as a regulated firm offering lucrative investments in CFDs, forex, and stock indices. The firm was headed by individuals Ben Robinson and John Cooper.

The scheme appeared highly convincing, utilising social media, webinars, and face-to-face events to attract investors. However, on 6 April 2023, the Financial Conduct Authority (FCA) issued a formal warning against Vaquita Capital for providing financial services in the UK without authorisation. Similar warnings were issued by regulators in Luxembourg (CSSF) and New Zealand (FMA), with the latter noting that the entity was unreasonably withholding investor funds.

How the Vaquita Capital Scheme Worked

The operation followed a typical pattern seen in many unregulated forex and CFD investment scams:

Misleading Credentials: The firm falsely claimed to be registered and supervised by regulatory bodies, presenting a veneer of legitimacy to prospective investors.
High-Pressure Sales Tactics: Investors were targeted through slick marketing, social media outreach, and interactive webinars, promising high returns with low risk.
Unauthorised Activity: The entities involved were not authorised by the FCA, meaning investors lacked the standard protections of the Financial Ombudsman Service or the Financial Services Compensation Scheme (FSCS) directly against the firm.
Withholding Funds: Once funds were invested, many individuals found themselves unable to withdraw their money, with the firm offering various excuses before eventually ceasing communication.

Signs You May Have Been Misled

If you recognise any of the following hallmarks of the Vaquita Capital scheme, you should seek professional advice regarding your recovery options:

Promises of high, fast returns with low risk in forex or CFDs

False claims of regulation by the FCA or other international authorities

Pressure to invest quickly following webinars or face-to-face events

Unexplained delays or outright refusals when attempting to withdraw funds

Payments requested to multiple different bank accounts or entities

Introduction to the scheme through social media advertisements

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What to Do If You Lost Money to Vaquita Capital

Gather your documentation

Collect all bank statements showing your original investment payments and any communication with the firm.

Preserve your communications

Save all emails, messages, and marketing materials received from Vaquita Capital, Ben Robinson, or John Cooper.

Contact your bank

Report the investment as a potential fraud to your bank's fraud department to initiate a reimbursement claim.

File an Action Fraud report

Submit a report at actionfraud.police.uk to obtain a crime reference number, which is essential for formal complaints.

Do not pay recovery fees

Be wary of secondary scams offering to recover your money for an upfront fee.

Consult a specialist

Speak to Compensation Adviser to understand whether you have a valid complaint against your bank or payment provider.

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Can I Recover Money Lost to Vaquita Capital?

While recovering funds directly from an unauthorised entity like Vaquita Capital is difficult, there are potential avenues for redress, particularly if your bank or payment provider failed in its duties to protect you from a fraudulent scheme. We investigate several key areas:

APP Fraud Reimbursement: Under the Contingent Reimbursement Model (CRM) Code and the new mandatory APP fraud reimbursement rules, banks may be liable to reimburse victims of authorised push payment (APP) fraud if they failed to apply adequate checks.
Financial Ombudsman Service (FOS): If your bank rejects your initial claim, we can escalate your case to the FOS, an independent body that resolves disputes between consumers and financial firms. Successful recoveries have already been made for Vaquita Capital victims through this route.
Section 75 Claims: If any part of your investment was funded via a credit card, you may have additional protections under the Consumer Credit Act 1974.

Why Choose Compensation Adviser for Your Vaquita Capital Claim?

Specialist Expertise: We have extensive experience in handling complex investment scam claims and understand the specific intricacies of cases like Vaquita Capital.
No Win, No Fee: Our service operates on a strict no-win, no-fee basis, meaning you only pay us if we successfully recover compensation for you.
Comprehensive Support: From initial evidence gathering to formal complaint submission and FOS escalation, we manage the entire recovery process on your behalf.
UK-Based Experts: Our team provides clear, jargon-free advice and is committed to achieving the best possible outcome for UK investors.

Frequently Asked Questions

Can I get my money back from Vaquita Capital?

While recovering funds directly from the unauthorised firm is highly unlikely, you may be eligible for reimbursement from your bank if they failed to protect you from a fraudulent scheme. Successful recoveries have been achieved for other Vaquita Capital victims through the Financial Ombudsman Service.

Was Vaquita Capital regulated by the FCA?

No. Vaquita Capital and its associated entities were not authorised or regulated by the FCA. The FCA issued a formal warning against the firm in April 2023 for operating without authorisation.

What are your fees?

We operate on a no-win, no-fee basis. If your claim is successful, we charge a fee of 15% + VAT of the total compensation awarded. If we do not recover any money for you, there is no fee to pay.

How long does a recovery claim take?

Typically, a thorough investigation and complaint process takes between 6 and 12 months, depending on the responsiveness of the financial institutions involved.

My bank already rejected my claim, can you still help?

Yes. Many of our clients are initially denied reimbursement by their banks. We can review your case and, if appropriate, escalate the complaint to the Financial Ombudsman Service on your behalf.

Can I complain myself for free?

Yes. You have the right to complain directly to your bank and the Financial Ombudsman Service for free. Our service provides professional guidance to help you build the strongest possible case.

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Important Information

You are not required to use our services to pursue your claim. You can also seek further advice or shop around subject to any time limits within which a claim must be made.

It is possible for you to present the claim for free, either to the bank, business or person against whom you wish to complain or to the Financial Ombudsman Service or the Financial Services Compensation Scheme, whichever is applicable to your claim.